Experience was good. I think I got a fair deal but not outstanding. I wanted to buy local which was my primary reason for shopping Britian. Sale personnel product knowledge was fair. Several of the forms have been copied so many times as they are impossible to read. Some items (cargo net & cover) said to be included were not at delivery. Sales manager said 'sorry, you can buy one. Sales manager dressed in sport shorts, tennis shoes and no socks. Wasn't ask if we wanted a vehicle explanation or on star service, we didn't but should have been asked. GM rewards not covered or explained. This is the third NEW vehicle we have purchased from Britian,.